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Questions Frequent

1. Where and how can I buy my tickets?

  • Buying through our website.
  • By calling our reservation center 1-809-591-4412 or via Whatsapp 809-720-5623
  • By visiting one of our sales offices in the destination where you are.
  • Through the travel agency of your choice.

2. How can I pay for my ticket?

You can make your payment in our offices with a physical credit card or from wherever you are through our Azul payment link, in cash, deposits or bank transfers. Through our website or at your preferred travel agency.

3. Can I change or cancel my ticket, after purchased?

It will depend on the conditions of the rate that you purchased on your ticket, each rate has conditions that will apply at the time of making changes or cancellations. To find out the details of your rate, you can contact our reservations center at 1-809-591-4412, approaching our offices in the destination where you are, or contact your travel agent.

Changes are allowed 24 hours before the departure of your flight.

We recommend, before paying your ticket, to verify all the information on your ticket, names, times, destinations, travel dates.

4. What happens to my ticket if I don't show up on the day of my flight?

If you do not show up on the day of your flight to the airport without changing the date, your ticket automatically goes to closed status for No Show (no show).

It cannot be used or reimbursed. Therefore, you must make your change before the departure of your flight. Our tickets do not remain open.

5. How many hours before my flight should I be at the airport?

You must be at the counter at least 3 hours before the departure of your flight.

6. Can I request a refund or endorse my ticket?

You can't, tickets are non-refundable.

7. How many bags can I take?

The cost of your ticket includes a piece of hand of 7 kilos or its equivalent 15 pounds, and a piece of 23 kilos or its equivalent 50 pounds.

The additional pieces will have a cost of US$60.00 to US$180.00, the value can be paid at our counter upon arrival at the airport.

8. Can I travel with my pet (dog or cat)?

Yes, we handle pets, only dogs and cats with a maximum weight of 20 pounds, the cage or kennel must be flexible, ventilated and with space for the pet to move. Pets will travel in the main passenger cabin.

The transportation of the pet will be subject to the acceptance regulations of the government authorities of each port, embarkation and disembarkation.

We accept a maximum of 3 pets per flight. We reserve the acceptance of the pet considering its condition and compliance with the requirements of the cage or kennel.

9. Can I request a special wheelchair service?

Yes, you can request this service when you buy your ticket or when you arrive at our counter at the airport on the day of your flight.

10. How do I find out that my flight is delayed or cancelled?

Our staff will keep our passengers informed of any irregular situation, through pre-established announcements. However, you can come to our counter or ask our agents.

11. Can I make reservations for groups?

Sky High Aviation Services Dominicana, considers groups from ten (10) passengers, traveling on the same date, with the same pair of cities, and on the same flight.

For quotes, write to us at reservaciones@skyhighdominicana.com or call our reservation center at 1-809-591-4412.

12. What are the immigration requirements to travel?

Each passenger must ensure that they comply with the necessary requirements and permits according to their nationality and place of destination. You must confirm such information directly with the appropriate consulate. This compliance is the responsibility of each passenger.

13. Can a minor travel alone?

We offer the Unaccompanied Minor service for minors between 5 and 14 years of age. Children under 5 years old cannot travel alone. Not allowed on connecting flight. All documentation and permits of the minor must comply with the requirements of the country regulations.