SKYhigh Aviation Services Dominicana

Frequent questions

1. Where and how can I buy my tickets?

  • Buying through our website.
  • Calling our Reservation Center 1-809-591-4412 or via Whatsapp 809-720-5623
  • Visiting one of our sales offices in the destination where you are.
  • Through the travel agency of your choice.

2. How can I pay for my ticket?

You can make your payment at our offices with a physical credit card or from wherever you are through our Azul payment link, in cash. Through our website or at your preferred travel agency.

3. Can I change or cancel my ticket after it has been purchased?

It will depend on the conditions of the fare that you purchased on your ticket, each fare has conditions that will apply when making changes or cancellations. To find out the details of your rate, you can contact our reservation center at 1-809-591-4412, approaching our offices in the destination where you are, or contact your travel agent.

Changes are allowed 24 hours before the departure of your flight.

We recommend that you verify all the information on your ticket, names, times, destinations, travel dates, before paying for your ticket.

4. What happens to my ticket if I don't show up on the day of my flight?

If you do not show up on the day of your flight to the airport without making the date change, your ticket automatically goes to closed status due to No Show (no presentation).

It cannot be used or reimbursed. Therefore, you must make your change before the departure of your flight. Our tickets do not remain open.

5. How many hours before my flight should I be at the airport?

You must be at the counter at least 3 hours before the departure of your flight.

6. Can I request a refund or endorse my ticket?

You can't, tickets are non-refundable.

7. How many suitcases can I take?

The cost of your ticket includes a 7 kilo hand piece or its equivalent, 15 pounds, and a 23 kilo piece or its equivalent, 50 pounds.

The additional pieces will have a cost of US$60.00 to US$180.00, the value can be paid at our counter upon arrival at the airport.

8. Can I travel with my pet (dog or cat)?

Yes, we handle pets, only dogs and cats with a maximum weight of 20 pounds, the cage or kennel must be flexible, ventilated, and with space for the pet to move. Pets will travel in the main passenger cabin.

The transportation of the pet will be subject to the acceptance regulations of the government authorities of each port, embarkation and disembarkation.

We accept a maximum of 3 pets per flight. We reserve the acceptance of the pet considering its condition and compliance with the requirements of the cage or kennel.

9. Can I request a special wheelchair service?

Yes, you can request this service when you buy your ticket or when you arrive at our counter at the airport on the day of your flight.

10. How do I find out that my flight is delayed or cancelled?

Our staff will keep our passengers informed of any irregular situation, through pre-established announcements. However, you can go to our counter or ask our agents.

11. Can I make reservations for groups?

Sky High Aviation Services Dominican, considers groups from ten (10) passengers, traveling on the same date, with the same pair of cities, and on the same flight.

For quotes write to: or call our reservations center 1-809-591-4412.

12. What are the immigration requirements to travel?

Each passenger must ensure that they comply with the necessary requirements and permits according to their nationality and place of destination. You must confirm this information directly with the corresponding consulate. This compliance is the responsibility of each passenger.

13. Can a minor travel alone?

We offer the Unaccompanied Minor service for minors between 5 and 14 years of age. Children under 5 years of age cannot travel alone. It is not allowed on a connecting flight. All the documentation and permits of the minor must comply with the requirements of the country regulations.

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